Customer Service Clerk
Advance Logistics Support specialise in the supply and recruitment of quality drivers, transport and logistics personnel. We pride ourselves on our honesty, integrity, industry knowledge, experience and look for candidates that understand and believe in our values so in turn will be an asset to our customers.
We currently have an exciting opportunity for a Customer Service Administrator at our clients site in Tamworth, reporting directly to the Customer Service Manager.
Working Monday - Friday 08.00 - 16.00 and offering a competitive salary.
The role of Customer Service Administrator is to deal with customer queries, Answer phone and deal with complaints.
The opportunity could become permanent for the right candidate.
Ensuring system is managed, making sure all information is present and correct and there is full compliance to any regulations
Responsibility for the POD process, ensuring all PODs are processed and managed in line with company procedures and sent to the relevant department
To accurately record all holidays, sickness and any other absence and ensuring the necessary records and rotas are up to date always.
Any other adhoc duties as and when required
Assist the finance department with invoicing for transport and Payroll when required
Dealing with urgent delivery requests
Administer bookings for deliveries and collections
You must have:
Good working knowledge of Outlook, Word and Excel.
Ability to listen to and follow instructions.
Ability to work to deadlines.
Ability to remain calm under pressure.
A good accuracy level is essential.
Good numeracy and literacy.
Excellent verbal communication and listening skills.
Being polite and courteous.
Able to work in a team
Self-Starter who is motivated
Job Type: Temp - Perm - Full-time